Is there a way to change the default knowledge article page in Employee Center (from kb_article)

Michael Culhan1
Kilo Sage

I would like to change the page in which knowledge articles are displayed in Employee Center.  The OOB page, kb_article is being used by another portal so I can't modify this page directly, only hide stuff with the instance CSS).  Is there a way to change the page the displays knowledge articles from kb_article to something else?  It would need to be changed in the connected content card (taxonomy) and the AI search results.  

 

I've look at this post but I don't see this configuration anymore (this post was written pre-Employee Center) https://www.servicenow.com/community/developer-forum/use-a-different-page-than-kb-article-for-a-cert...

1 ACCEPTED SOLUTION

Michael Culhan1
Kilo Sage

In Employee Center, kb_article actually routes to esc_kb_article_view.  The routing is configurable in the sp_page_route_map table

View solution in original post

1 REPLY 1

Michael Culhan1
Kilo Sage

In Employee Center, kb_article actually routes to esc_kb_article_view.  The routing is configurable in the sp_page_route_map table