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05-01-2025 11:47 AM
I would like to change the page in which knowledge articles are displayed in Employee Center. The OOB page, kb_article is being used by another portal so I can't modify this page directly, only hide stuff with the instance CSS). Is there a way to change the page the displays knowledge articles from kb_article to something else? It would need to be changed in the connected content card (taxonomy) and the AI search results.
I've look at this post but I don't see this configuration anymore (this post was written pre-Employee Center) https://www.servicenow.com/community/developer-forum/use-a-different-page-than-kb-article-for-a-cert...
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05-02-2025 10:02 AM
In Employee Center, kb_article actually routes to esc_kb_article_view. The routing is configurable in the sp_page_route_map table
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05-02-2025 10:02 AM
In Employee Center, kb_article actually routes to esc_kb_article_view. The routing is configurable in the sp_page_route_map table