Hi all,
The kb articles are syncing in the portal but when I search by article number, it doesn't show.
Attached the screenshots below:
Thanks in advance for your help!
Hiranmayee Mohanta
Can you tell if you are using AI Search or zing search?
If you are using AI Search, then do the following
1)I guess you must be using: Service Portal Default Search Profile ai search profile.
2) Go to the following indexed source and click indexed all, it will fetch all the kb articles.
If you feel this was helpful, please consider giving thumbs up and if it solved your issue, please mark this correct.
Thanks
Hi @Twinkle S,
I am using AI search, also followed your steps. But still the issue exists. There is no issue in global search.
But when I click on expand your search Ui action, it redirects me to the article.
Regards
Hiranmayee Mohanta
