KM Feedback task with feedback task type

Sinae
Tera Contributor

Hello,

We are getting "Feedback task type" as 2 if user flags a knowledge article.

find_real_file.png

However there is no choice exists in "Choices"

find_real_file.png

How can I fix this type to "User feedback" in "Feedback task type" if user flags an article?

1 ACCEPTED SOLUTION

suvro
Mega Sage
Mega Sage

These are actual options >> when it is flagged it is supposed to come as internal feedback but that option is missing here

 

find_real_file.png

View solution in original post

4 REPLIES 4

suvro
Mega Sage
Mega Sage

These are actual options >> when it is flagged it is supposed to come as internal feedback but that option is missing here

 

find_real_file.png

suvro
Mega Sage
Mega Sage

You need to change the code here

find_real_file.png

Re-write this method here

find_real_file.png

Business rule triggering it

 

find_real_file.png