Knowledge Articles not showing up after AI Search enabled

Cody17
Tera Contributor

‎08-31-2022 04:15 AM

We have enabled AI Search and added catalogs & knowledge bases to the search sources.  I also added the knowledge bases we want to have on the knowledge bases related list in the Employee Center portal record.  Service catalog items seem to be working correctly but no knowledge articles are showing up in the search bar.  The Service Portal is working correctly and the portal record for that seems to be configured the exact same way.

0 Helpfuls
  • 3,030 Views
3 REPLIES 3

Community Alums
Not applicable

‎08-31-2022 07:35 PM

Hi Cody,

The OOB Faceted filter has kb_knowledge.category and the correct one is kb_knowledge.kb_category.

Facets can be created using:

  1. Navigate to All > Service Portal > Search Sources.
  2. Open or create a simple search source.
    Simple search sources do not use a data fetch script. Rather, they define a table as the source of searchable data. To learn more about search sources, see Service Portal search.
  3. Select the Facets related list.
  4. Click New.
    The Facet form displays.
  5. Complete the fields.
  6. Save 

Or you can try cloning the Typeahead Search widget and overriding the `data.aisEnabled` variable in the server-side script.

Just change the line containing data.aisEnabled to this:

data.aisEnabled = true;

Also, 

Go to AI Search -> Indexed Sources -> Open the Knowledge Table -> Click on Index All Tables.

Wait for the Re-Indexing to complete.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Andrew G
Tera Expert
In response to Community Alums

‎04-03-2024 12:06 PM

As per Sandeep's recommendation, if Catalog Items or Knowledge Articles (basically records from your search source) are not being shown as results in AI Search, make sure to manually index those sources as a quick and easy check. This situation happened to us.

0 Helpfuls

Fer Ortiz
Tera Contributor
In response to Community Alums

‎04-04-2024 10:10 AM

Hi @Community Alums. I'm configuring search sources for ESC. I noticed new articles does not appear. They only appear when a index tables. The question is ¿Is necesary to index all tables related to a search source? I ask this because for end users that create knowledge articles would be a repetitive task and they want to avoid.

0 Helpfuls