Knowledge Feedback task portal resolution approval in Employee Center/Portal

[brianbeauchamp]

OOB when a Knowledge Feedback record is marked as resolved a notification is generated to the submitted by with a link to approve/reject the resolution.

The link in that notification, generated by the mail script 'Notification: Feedback Task Resolved' (/sys_script_email.do?sys_id=<sys_id>) is in the format: <instance>/kb?id=ticket&table=kb_feedback_task&sys_id=<sys_id>

This opens in a hybrid view of the old kb view and the platform for a non-roled user. By replacing /kb with /esc in the mail script I can get the platform view in the Employee Center frame but the record is still in what I would call the platform view.

Changing id=ticket to id=form in the url works. It looks good but the Approve/Reject UI Actions disappear.

Is there a page OOB that I can use to display these records to the user?

[Ethan Davies]

Have you tried the standard_ticket page? This might be the type of UI that you are looking for. If you also take a look at the 'Standard Ticket Configuration' module in ServiceNow, you can set up an auto-redirect forkb_feedback_task table to always use Standard Ticket instead of Ticket.

[Tai Vu]

Hi @brianbeauchamp 

When changing the id to form, the buttons should be there as well. 

Have you checked with the correct user to meet the UI Action conditions?

Cheers,

Tai Vu