Mega Menu is empty

mah1
Kilo Sage

I am trying to evaluate the effort to migrate from the service portal to the employee center. 

On our Dev instance (Rome Patch 1 Hotfix 1), i installed the Employee Center, Employee Center Core, and the Employee experience taxonomy plugins.  I verified that the Employee taxonomy exists and is associated with the Employee Center portal. When I open the Employee Center portal, the mega menu is empty. The mega menu should contain the IT item but nothing is there.

Plugins:

find_real_file.png

Taxonomy:

find_real_file.png

Portal Configuration:

find_real_file.png

Employee Center:

find_real_file.png

I performed the same steps in my personal developer instance and the mega menu is populated using the Employee unified taxonomy as expected.

find_real_file.png

Am I missing something in the setup?

Thank you

1 ACCEPTED SOLUTION

Allison French
ServiceNow Employee

Hi Mah,

Is the demo data for the employee experience taxonomy app installed? Try repairing and making sure 'load demo data' is selected.

find_real_file.png

 

 

View solution in original post

11 REPLIES 11

Not applicable

Hi,

Please follow this doc, its a step by step process:

https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/employee-center/task/migrate-sp-to-ec.html

 

Please mark my answer as Correct & Helpful, if applicable.

Thanks

Sandeep

Allison French
ServiceNow Employee

Hi Mah,

Is the demo data for the employee experience taxonomy app installed? Try repairing and making sure 'load demo data' is selected.

find_real_file.png

 

 

Hi Allison, do you know what "data" specifically was needed to be loaded to get the menu to display?   If we build a menu off demo data, wont we need to install the demo data to migrate from dev to Prod.

 

Thanks, Ken

 

Update: The data is the related Connected Content, etc as the menu items wont display if they are empty.  A 'Display even if empty" check box would be nice. 

mah1
Kilo Sage

Thank you!!!  I did not load the demo data initially.  The mega menu appeared when I did a repair and loaded the demo data.

Thank you again...