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Missing content in Quick links widget

Linda6
Mega Guru

Hello Community,

I have an issue after I moved my ESC to PROD -> the content of the Quick links widget, namely one quick link 'Link to IAM' has disappeared. The record itself does exist on PROD, I just don't understand, why it doesn't show in the widget itself?

Does anyone have an idea/advice, please?

TEST, showing widget customizations:

testwidget.png

 

And on PROD, missing, even though the 'Link to IAM' record exists on the instance with the same sys_id like on TEST:

 

prodwidget.png

Thank you in advance for any help/advice/suggestions

1 ACCEPTED SOLUTION

Dan O Connor
ServiceNow Employee
ServiceNow Employee

So if you open your ESC and then CTRL+Right Click over the Quick Link widget a new context menu pops.

From there click Instance Options, and you can then see if the quicklinks are in place

 

DanOConnor_0-1668171955859.png

 

 

 

View solution in original post

5 REPLIES 5

Dan O Connor
ServiceNow Employee
ServiceNow Employee

No problem at all. Enjoy, portals and now ESC are one of the coolest ares in our platform in my opinion 🙂