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06-11-2023 09:19 PM
Hello Friends,
I have the Employee Center application and in esc portal in hrm_todos_page, when Approval record related to RITM is opened and then clicked to see the summary of the approval record, I see all variables from the RITM but for MRVS variable, when I click on button/link which says Click to View, it shows nothing. But the Same RITM record if opened and clicked on click to view, I can see the MVRS details. Not sure whats the difference, any help would be of great !
Thanks,
Rahul
Solved! Go to Solution.
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06-20-2023 06:11 AM
It was the issue with ServiceNow instance, upgrade to the higher stable version is suggested by Hi Support.
Thanks,
Rahul
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06-11-2023 09:34 PM
happening for all catalog items?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-12-2023 02:24 PM
Thanks Ankur...Not for all catalog items. Its happening on ToDos-> Approval page only. If i open the the same RITM Record in separate tab, it shows all the variables including MVRS.
Thanks,
Rahul
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06-11-2023 09:36 PM
did you try to clear the variable set attributes and check once?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-12-2023 02:36 PM
Hi,
variable set attributes is empty.
Regard,
Nitu