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Mult Row Variable Set details not visible on esc portal hrm_todos_page

rahulyamgar
Tera Guru

Hello Friends,

 

I have the Employee Center application and in esc portal in hrm_todos_page, when Approval record related to RITM is opened and then clicked to see the summary of the approval record, I see all variables from the RITM but for MRVS variable, when I click on button/link which says Click to View, it shows nothing. But the Same RITM record if opened and clicked on click to view, I can see the MVRS details. Not sure whats the difference, any help would be of great !

 

Thanks,
Rahul

1 ACCEPTED SOLUTION

rahulyamgar
Tera Guru

It was the issue with ServiceNow instance, upgrade to the higher stable version is suggested by Hi Support.


Thanks,
Rahul

View solution in original post

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@rahulyamgar 

happening for all catalog items?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thanks Ankur...Not for all catalog items. Its happening on ToDos-> Approval page only. If i open the the same RITM Record in separate tab, it shows all the variables including MVRS.

 

Thanks,
Rahul 

Ankur Bawiskar
Tera Patron
Tera Patron

@rahulyamgar 

did you try to clear the variable set attributes and check once?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi,

variable set attributes is empty.

 

Regard,

Nitu