Reference(sys_user) variable's default value is not visible in ESC portal but is in service catalog

ak_23
Tera Contributor

Hello, 
I created a record producer and in the name variable i added reference to sys_user table and set default value to javascript:gs.getUserID(); , the name is auto populated when i open the record producer in service catalog but is not populating in ESC portal , I also tried it with client script but is not populating in both cases .

When i change it to not mandatory then I am able to search the user to add user but its not auto populating with default value.
I have attached the photos for reference 

Screenshot 2024-11-05 at 11.44.43 PM.pngScreenshot 2024-11-05 at 11.45.07 PM.pngScreenshot 2024-11-05 at 11.45.36 PM.png

2 REPLIES 2

Mr_X
Mega Guru

Hi @ak_23 ,

 

Can you click on i icon as shown below.

Mr_X_0-1730863253329.png

Once you click that icon you will get below popup

Mr_X_1-1730863368879.png

Check for title or open the record in platform and check for name field as well. If its blank then try to fill some value.

 

If my solution works please mark it as helpful and don't forget to hit the thumbs up button!

ak_23
Tera Contributor

Yes even the title is there and the vairable with name field is also containing default value but still it is not visible in the portal