My service portal is slow, & things sometimes take multiple clicks or list don't appear in the form

[Ashwini Sawant2]

Hello All,

Few of the users are facing this issue and issue is intermittently happening - 

My service portal is very slow, & things sometimes take multiple clicks or list don't appear in the form's drop down. Even after trying different browsers and clearing the cache same issue persist. 

Can you please help with the solution and root cause of this issue.

Thanks !

[Ravi Chandra_K]

Hello @Ashwini Sawant2 

There could be multiple reasons for that....

Are there any long running jobs in the instance...? If there are long running schedule jobs, the best practice is to change their schedule to non business hour's to reduce system performance impact 

Are the system events queued up....? You can check in the event log module...

Please refer:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0721202

If you are still facing the issue despite no above symptoms...Create a case with ServiceNow and the Performance team can help you find the RCA...

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[Ashwini Sawant2]

Hello @Ravi Chandra_K ,

Thank you for your prompt response. 

[Ravi Chandra_K]

@Ashwini Sawant2 

If my answer helped your query, Please accept it as solution.

Kind regards,

Ravi Chandra 

[Ashwini Sawant2]

So, when user which is impacted and other user for which this issue was not there at the same time they were accessing the same form but for impacted user the drop down values are not searchable in one search she/he have to refresh the page 2-3 times but at the same time other user is able to search and able to submit the same form without any interruption/page refresh and users are using the same browsers and network.