My service portal is slow, & things sometimes take multiple clicks or list don't appear in the form

[Ashwini Sawant2]

Hello All,

Few of the users are facing this issue and issue is intermittently happening - 

My service portal is very slow, & things sometimes take multiple clicks or list don't appear in the form's drop down. Even after trying different browsers and clearing the cache same issue persist. 

Can you please help with the solution and root cause of this issue.

Thanks !

[Ravi Chandra_K]

Hello @Ashwini Sawant2 

Is the drop down values coming from sys_choice table...?

Or any Table with huge data... ?

If the lists are taking too much time, this could be index issue too

ServiceNow support can apply index query or index hint to better the performance.

If the forms are taking too much time, Check the on load client scripts or Display Business Rules on the table to see if any script taking much time to proces...

You can identify the root cause by deactivating the script and cross checking if it is loading fine... 

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[Ashwini Sawant2]

Hello All,

Issue has been fixed by ServiceNow by triggering some SQL query from there side.