Need to hide HR task based on specific hr task type
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‎08-23-2024 04:21 AM
Hi Sandeep
i have a requirement to hide HR TASKS on portal with specific HR task type
i followed below pasted community post to resolve this issue, everything is same but it didnot gave the results
Solved: Filter out an HR Task based on a specific HR Task ... - Page 2 - ServiceNow Community
only difference i observed was- applies to field going to esc, but we are not using this "esc" as we are using "ec "(Attaching screenshot)
so how to change this applies to field,if this is the issue here
please help to resolve the issue @Sandeep Rajput
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‎08-23-2024 04:35 AM
The field is set with a default value of '0' and ESC is 0.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

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‎08-23-2024 05:07 AM
@sri vijaya Can you try changing Applies to and select your EC portal in it.
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‎08-26-2024 04:10 AM - edited ‎08-26-2024 04:12 AM
my requirement of hiding HR tasks based on HR task type is to apply this functionality directly on HR tasks in HR case page as shown in below picture, not on the My tasks page
is the above to-do configuration applies for HR case details page as well?

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‎08-26-2024 04:27 AM - edited ‎08-26-2024 04:28 AM
@sri vijaya You can filter these tasks using Todos Filter Configuration. Please refer to https://docs.servicenow.com/bundle/xanadu-employee-service-management/page/product/employee-center/t... to know more about this feature. Todos configuration applies on My Todos as well as HR Case Detail page.