NowMobile Upgrade from Service Portal (SP) to Employee Service Center (ESC) view

Tabassum22
Tera Guru

‎01-26-2025 04:19 PM

Hi Experts,

 

On our customer instance, we recently moved from SP to the ESC portal and also trying to move the NowMobile view to ESC. We recently upgraded to Xanadu, and the plugins are up to date.

However, the mobile view still has the SP view (Green branding with tabs like Information, etc.). Please guide me through making the necessary changes to get the view below. 

 

Tabassum22_0-1737936846635.jpeg

 

Thanks in advance!!

 

Regards,

Tabassum Sultana

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Tabassum22
Tera Guru

‎02-06-2025 04:29 AM

The issue I was facing because there were two taxonomy attached to the portal mesp record. Once, I deleted the OOTB one because we are using our own custom taxonomy. I am able to see the catalog items like esc view. I have updated the theme but still able to see green color(Previous) version theme on NowMobile. 

 

Thanks & Regards,

Tabassum Sultana

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