Omit empty knowledge categories on esc_knowledge_home page on ESC portal
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08-30-2024 04:27 AM
On esc_knowledge_home page, we see that KB Categories - KBv3 widget displays empty categories or non-published.
There is a property (glide.knowman.show_only_populated), but this property applies only to Knowledge v2 pages.
Since we use esc_knowledge_home page, we want to omit empty categories or non-published on Knowledge v3 pages as welll. Anyone experienced this?
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08-30-2024 05:18 AM
I worked on your issue. But I found a similar thread for your question on the Community - https://www.servicenow.com/community/itsm-forum/hiding-knowledge-categories/m-p/822800
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
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Cheers,
Prashant Kumar
ServiceNow Technical Architect
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08-30-2024 05:35 AM
What did you end up doing? Because the thread says its not possible to apply user criteria on knowledge categories. For our case, we do not want to create to separate KB's for this
