On Hold state

[ashok17]

Hi All,

On Hold reasons not showing if state selected On hold in incident.

Please suggest

[Community Alums]

Hello @ashok17 , You opened the form in which view?

[ashok17]

Hi,

Thanks for response, Please see attached screenshot.

My issue was if On hold state selected in incident form On hold reasons mandatory field not showing. 

[Community Alums]

@ashok17 , Please refer: https://www.servicenow.com/community/itsm-forum/on-hold-reason-was-not-showed-while-a-agent-hold-a-i...

[Atheher Fathima]

Hi @ashok17 ,

Can you validate the UI policy is active and there are no changes to it? Generally, this is achieved via UI policy.