OOB social glyph icons not visible on employee center portal

Akansha Gupta
Mega Sage

‎08-30-2024 02:33 AM

Hi ,

We have enabled OOTB Employee Portal and found that GLYPH icon for 'ESC Social Icons' are not visible on the footer.

we have already checked for menu items and all records available in the instance. Can some one please help on this.

 

AkanshaGupta_0-1725010199734.png

 

0 Helpfuls
  • 300 Views
3 REPLIES 3

Shruti
Mega Sage
Mega Sage

‎08-30-2024 04:14 AM

Hi

Try to change footer background color. 

Icons are not visible due to white background color

 

0 Helpfuls

Akansha Gupta
Mega Sage
In response to Shruti

‎08-30-2024 11:49 AM

hi @Shruti  - thanks for the reply!

the issue is not because of white background color as it is appearing on other instances.

 

AkanshaGupta_0-1725043754345.png

 

 

0 Helpfuls

Community Alums
Not applicable

‎09-01-2024 07:14 AM - edited ‎09-01-2024 07:16 AM

Hi @Akansha Gupta ,

 

Please check these configs-

https://xxxxxxxx.service-now.com/sn_ex_sp_footer_menu.do?sys_id=fbe3244e73113010c94f54eb7df6a729&sys...

 

https://xxxxxxxx.service-now.com/sp_instance_menu.do?sys_id=61f3a44e73113010c94f54eb7df6a7ee&sysparm...

 

Try importing the same from other instance where its available.

Hope this helps, Check if these are configured properly.

 

 

0 Helpfuls