Portal Redirection

[MUJAVAR SUBHANI]

'snc_internal' role contains another role like 'x_sap'. Without 'x_sap' role if any 'snc_internal' users login to servicenow instance they are redirecting to portal page. But with 'x_sap' contain role they are redirecting to native dashboard view instead of portal page. 'snc_internal' role with contain role also need to redirect portal page. Anyone please provide valid approach for this to achieve the functionality.

[MUJAVAR SUBHANI]

Tried by modifying SPEntryPage script include exactly like the article you mentioned, its working fine. Thanks!

[Ankur Bawiskar]

@MUJAVAR SUBHANI 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[MUJAVAR SUBHANI]

After modifying the script as per article you mentioned:

When impersonating with any one of snc_internal user it redirecting to portal page.

With any one of snc_internal user, if browse the instance link it is redirecting to portal page.

Not working case-

With any one of snc_internal user, open entire instance link which include 'now/nav/ui/classic' or from bookmark if we open the instance link then it is not redirecting to portal page.

Is this expected behavior?