Quick Link on Employee Center not available for all users

[gjz]

I created a Quick Link for Employee Center (not the Pro version) to display in the Quick Link widget on the homepage.  I don't need it to display on other pages.  I can see the quick link and use it, but the non-itil users can't and I don't understand why.

For various reasons, I needed to create a quick link to the Knowledge Portal, which I have done.  All users have access to the Knowledge Portal if they navigate to Self-Service -> Knowledge.  When they click it, they get directed to kb_home.

My quick link does the same thing, it opens kb_home and is defined this way.

It is available to me on the Employee Center homepage 

but not the users:

I don't have any user criteria associated with it nor have I assigned it any topics.

What am I missing?

[gjz]

Susan, I recently converted from Knowledge Homepage since it is being deprecated and migrated to Knowledge Portal.  The portal uses kb_home per the documentation and migration instructions.

[Susan Britt]

Perfect - Were you able to test to confirm an user can see the quick link from a topic?

[gjz · Accepted solution]

I ended up creating a Support ticket and have the resolution.

The Knowledge Portal had two roles (snc_internal, snc_external), but the quick link I created and the quick link widget did not.  It turns out there is some code that does security cross-checking and that was causing the problem.  Since we don't have the Explicit Roles plugin installed, the solution was to remove the roles from kb_home.  Now the end users can access the Knowledge Portal from the quick link.