"You do not have sufficient privileges to access this knowledge item" verbiage

BrookeK
Giga Contributor

‎12-12-2024 12:57 PM

I have managed to change the back end view of the pop up but can not find where this pop up lives to change it for the portal view. I have changed the script include and ui macro. I have followed this to change the back end message but cant seem to change the portal message verbiage. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862329.

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2 REPLIES 2

Runjay Patel
Giga Sage

‎12-12-2024 09:49 PM

Hi @BrookeK ,

 

You need to update this widget : https://XXXX.service-now.com/sp_config?id=widget_editor&sys_id=a47ea1cb0b9432004ce28ffe15673a5b

RunjayPatel_0-1734068946005.png

 

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Brooke3
Tera Contributor
In response to Runjay Patel

‎12-13-2024 09:20 AM

This pointed to the correct answer of updating the message, not the above widget. Instead update the message in the System UI messages. 

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