Redirect ITIL users to Platform UI and all other users to ESC after login

[MatthewReda99]

Hi all, 

I have been trying to work this out for a client for months but it seems like something is stopping the redirect from happening. I have followed all articles/documentation regarding login redirection and I have successfully done so on my PDI, however, on my client's instance nothing seems to work. I am writing this to see if anyone can help me understand what could be blocking the redirection from happening. 

So far I have, created the 2 system properties glide.entry.first.page.script and glide.entry.page.script and I have edited the SPEntryPage Script Include to "if (user.hasRole('itil') && !redirectURL && !isServicePortalURL)" (see image) but no redirection happens. When signing in from the ESC login page, no matter which user signs in, they are redirected to "esc?id=login" and it seems like the SPEntryPage script does not even run at all. 

I have attached some images of what is currently happening. Can someone help me figure out what is stopping the redirection?

Thank you.

[Martin Friedel]

Hello Matthew, 

I am not sure why it is not working. What about trying workaound - set a Redirect Rule in Homepage Destination Rules table [sys_homepage_destination_rule]? Check this article:

Homepage Redirect Rules in Next Experience 

If my answer helped you, please mark it as correct and helpful, thank you 👍
Martin

[MatthewReda99]

Hi Martin, 

Thank you for the answer but this does not seem to be a solution for the issue I am facing. This does not fix the redirection after logging in from the Employee Center.