Remove duplicate serial number entries for the switch hardware
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‎04-03-2025 06:16 PM
I've attached a picture showing an example of a duplicate serial number for our switch hardware. Also attached the spreadsheet of the devices. Can you remove the duplicate serial number assets?
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‎04-03-2025 06:29 PM
Hello @ab_frostbite
There are no attachments. Please cross check if you haven’t ended up uploading such information somewhere else.
Also, try to elaborate your use case as what is the objective, what are your thoughts to achieve it, what method/strategy you adopted to achieve your requirement/objective, why this method and then where are you stuck along with the troubleshooting steps you tried to resolve and progress.
please understand community is to support and learn from each other.
Hope that helps!
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‎04-03-2025 08:52 PM
there are no screenshots.
Also we don't have access to your instance so we can't remove the duplicate serial number
you need to analyze why duplicate serial numbers came?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader