reopen incident action not visible on ec portal

[dev46]

please find attached screenshot:

'reopen' action is not visible.its oob widget

[tan_david]

I had a similar requirement and the way we got this working is by adding a custom function on the IncidentUtils Script Include. Please see below: 

canReopenIncident: function(current) {

return current.incident_state == IncidentState.RESOLVED && (gs.getUser().hasRole('snc_internal') || gs.getUser().hasRole('itil')) && !this._isMajorIncident(current);

},

type: 'IncidentUtils'

});