How to make comments mandatory for knowledge feedback task submission

[DevenderS]

Hi Team,

I need a help with a requirement where when user submits feedback through employee center portal for a article by clicking on " helpful no " then a popup will come with options this is already there in our system.

I have a issue with making comments mandatory for feedback submission to a article through Helpful No or Rating below 3 stars to article from employee center.

If I make comments mandatory the feedback is still getting submitted when clicked on No thanks or closing the popup (X) by clicking on this or clicking on anywhere without submitting the comments the feedback is getting submitted.

Any help appreciated thanks in advance

[Ankur Bawiskar]

@DevenderS 

why you want it to make mandatory?

The users are already frustrated since the article was not helpful and on top of it if you make it mandatory it won't be a good user experience.

You might have to clone the widget and make changes.

See this link and it has approach

How to make "details" as mandatory when Helpful is selected as "NO" in knowledge article 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@DevenderS 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@dev_S 

the link I shared has approach, you can tweak it.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[dev_S]

Hi @Ankur Bawiskar ,

Thanks for the reply,

I have checked that but didn't achieved my requirement I have made mandatory the details but not able to restrict feedback submission when clicked on "No thanks" or closing the popup (X) by clicking on this or clicking on anywhere.

Thanks in advance.