Restrict not to allow the resolved incidents to tag a parent incident to open incidents

Community Alums
Not applicable

‎03-04-2024 01:14 AM

Hi All, 

 

On the incidents, restrict not to allow the resolved incidents to open incidents as a parent to it. 

 

any suggestions/reference to achieve it. 

 

Thanks. 

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Uncle Rob
Kilo Patron

‎03-04-2024 05:40 AM

So the need is:  A resolved incident can not be the parent of a new incident?
If that's the requirement you need to harden more than one area
1)  Make sure that on incident.parent and/or incident.parent_incident (whichever one of the two you're using to track lineage) the reference qualifier filters out state of resolved.
2)  Make sure that on the Incident related list control that you hide the new button when the incident is resolved.  
3)  I'm not sure if there's a UI Action to create Incident on an Incident, but if there is you'll have to harden that one as well.

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