Save as Draft for Record Producer

[Saurabh09]

Hi Everyone,

I’m currently working in an environment where the “Save as Draft” button is not available in Employee Center when submitting a request through a Record Producer.

The same functionality is working as expected in my PDI. Upon comparison, I noticed that a piece of code related to “Save as Draft” is missing in one of the widgets on the current instance. However, I’m not sure if there are additional configurations, properties, or dependencies required to enable this feature.

Has anyone implemented or enabled “Save as Draft” for Record Producers in Employee Center without installing the External Legal Service Center plugin?

Any guidance on required widgets, system properties, UI policies, or other configurations would be greatly appreciated. Current instance is Zurich patch 3.

Thanks in advance for your help!

[lpruit2]

Greetings @Saurabh09. Are you saying that your PDI has the "Legal Service Center plugin" installed? In my PDI, I have not taken any special steps to install that plugin and I see the "Save as Draft" button within the Employee Center.

Within Employee Center, I held Ctrl + right-click of the mouse to get the menu to "Show Widget Customizations". 

Once the page was updated with the outline of the Widgets, I verified the "Save as Draft" button is contained within the "SC Catalog Item" Widget. 

Are you able to open this Widget in the Widget Editor to see if this record has been customized? I was able to locate the HTML code for the "Save as Draft" button. Within the HTML script, there is a "ng-if" directive being used that controls if this button is displayed or not. Would you be able to verify the information above first and then we can drill-down further to understand why the "Save as Draft" button may not be visible? 

[Ankur Bawiskar]

@Saurabh09 

how about behavior in ESC for other record producers?

[Mahi13]

Hey @Saurabh09 , I had the similar issue with the unavailability of this button. If you are using a custom portal, please check the system property "glide.sc.enable.save_as_draft.portal.YOUR_PORTAL_SUFFIX."

If this property does not exist, create one based on the same property that exists for OOB Portals. Once it is created, refresh the portal after clearing out browser cache.

Let me know if it works.