Seeking Insights on Replicating Profile Badges Feature in ServiceNow ESC

[user88888888888]

Hi ServiceNow Community,

We are exploring the possibility of replicating the Profile Badges feature from our existing CenterStage/Hub in ServiceNow ESC, which is currently on the Utah version. The current setup allows users to view and manage Milestone Badges and Employee Network Badges, similar to Credly, for those who are familiar. 

We have identified this as a "Must Have" after migration, and we are seeking insights from the community on the following:

1. OOB Feature in ServiceNow ESC:

• Is there an out-of-the-box (OOB) feature in ServiceNow ESC that can be leveraged to replicate the Profile Badges feature?
• If yes, please provide details on how to access and configure this feature.

1. Custom Feature Creation:

• If there isn't an OOB feature, what would be the recommended approach for creating a custom feature to achieve the Profile Badges functionality?
• Are there any existing functionalities in ServiceNow that can be extended or customized for this purpose?

1. LOE and Solution Details:

• How can we estimate the Level of Effort (LOE) for developing a custom feature?
• Are there specific technical details or configurations we should consider for a successful implementation?

1. Collaboration with O365 Team:

• We have scheduled a meeting with the O365 team to understand the full functionality of Milestone Badges and Employee Network Badges. Do you have any insights on what specific questions we should address during this meeting?

1. Community Experiences:

• Has any community member successfully implemented a similar Profile Badges feature in ServiceNow ESC?
• Are there best practices or pitfalls we should know in this context?

We are using the ServiceNow SBX environment for this discovery, and we would appreciate any screenshots, UI elements, or documentation that could aid us in this process.

Thank you in advance for any guidance or recommendations you can provide.