Show knowledge articles specific to topic

[Padam]

Hi,

We have knowledge articles associated to knowledge base "IT Services".

How can we show only those articles in certain topic? For example, in "Software Issues", we want to show articles associated to "IT Services".

Thank you in advance.
- Padam

[Marcin Mierzick · Accepted solution]

Hi Padam,

I think that associate content from multiple knowledge categories to a topic in the taxonomy would be helpful here. 

• Navigate to All > Content Taxonomy > Topics.
• Click the topic that you want to associate content from knowledge categories to.
• Click the Add content from a knowledge category related link.
• In the Collection list, do one of the following to move the knowledge categories to the Knowledge Categories list:
  • Select a knowledge category and then click the right arrow icon () icon.

• • Double-click a knowledge category.
• Click OK

How to create and associate topics, see here: https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/employee-center/task/create-topics-for-taxonomy.html

More about unified taxonomy: https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/employee-center/concept/config-taxonomy.html

If you want to know more about managing access to knowledge bases, you can also check: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/concept/user-access-knowledge.html

Regards,

Marcin

[SuganyaK3654296]

Worked for me, thanks Marcin