SLA Visibility in Employee Center

[Gopal14]

Hi Team,

SLA Visibility in Employee Center

users want to see how much time is left on the SLA for my Requests and Incidents,
So that they can monitor progress and follow up if the SLA is breached, maintaining transparency.

[Ankur Bawiskar]

@Gopal14 

why would end user have concern about SLA?

It's mostly for the agents and they can see that in Workspace where they work

see these link if you still require this

Display SLA on service portal with the standard ticket configuration 

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[Ankur Bawiskar]

@Gopal14 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[AndersBGS]

Hi @Gopal14 

why? SLA is not for end users but internally for IT.

[Tejas Adhalrao]

Hi @Gopal14  ,

You can create string field on incident  - and set its value calculated.( use gliderecord to query in task_sla table to get Actual time left value )

Now add that field in  portal view so that will be visible on the portal