SLA Visibility in Employee Center

Gopal14
Tera Contributor

‎04-20-2026 05:18 AM

Hi Team,

 

 

SLA Visibility in Employee Center

 

users want to see how much time is left on the SLA for my Requests and Incidents,
So that they can monitor progress and follow up if the SLA is breached, maintaining transparency.

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Tejas Adhalrao
Kilo Sage

‎04-20-2026 10:35 PM

Hi @Gopal14  ,

You can create string field on incident  - and set its value calculated.( use gliderecord to query in task_sla table to get Actual time left value )

 

Now add that field in  portal view so that will be visible on the portal

 

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