Taxonomy and Topics: how is user associated associated with them?

[Jacques Clement]

Hi - I keep reading about Employee Center and its hierarchy of topics, with there's one thing that I keep missing; maybe I am just not thinking right. Hopefully someone can make this clear.

I get the concept of taxonomy and hierarchical topics; I also understand we will "tag" content (catalog items, knowledge, quick links) with those topics.

I part I don't see (or understand) is how we relate topics to employees/users/groups so that when they go to the portal, they're only presented with content that matters to them.

For example, if I don't work in the Legal Department, I should not see any content tagged with the Legal topic or its children, right?

Am I missing some important concept here?

[Community Alums]

Hi @Jacques Clement ,

This is the thread have a similar discussion will help you to understand :

https://community.servicenow.com/community?id=community_question&sys_id=fab9cc6edbf6c150e515c2230596...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Jacques Clement]

Of course... so it' basically just the traditional User Criteria records doing the trick. I was expecting something more in line with the topics to be honest... Anyway, thanks a lot!

[Community Alums · Accepted solution]

Yeah !! it's all about the user Criteria 🙂