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Taxonomy not displaying in employee center

jewellauber
Tera Expert

I've created Topics and child topics under the Employee Taxonomy.  But they are not being displayed on the menu on the employee center.  I have indexed both knowledge and catalog but they are not appearing.  Is there somewhere else that needs to be configured.

 

jewellauber_0-1731623489498.png

 

1 ACCEPTED SOLUTION

Community Alums
Not applicable

Hi @jewellauber ,

Navigate to Content Taxonomy> Taxonomies>Employee

Open "Technology services"  from child topics:

SandeepDutta_0-1731645119552.png

 

Now, check if you have Connected content and child topics or not:

SandeepDutta_1-1731645171156.png

 

View solution in original post

3 REPLIES 3

AshishKM
Kilo Patron
Kilo Patron

Hi @jewellauber ,

Please check if there are some catalog items also added under new topics.

 

-Thanks,

AshishKM 


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Sajal Gupta
ServiceNow Employee
ServiceNow Employee

@jewellauber 

There could be 3 reasons why it's not visible on the portal, you can have look at below items:

1. You don't have connected content associated to the topic

2. You don't have access to any connected content to the topic 

3. If you're using Advanced Portal Navigation, You might not synched the hierarchy or the topic will be listed as inactive.

If all 3 criteria are  successfully met you should see the topic in menu.

Regards

Sajal

Community Alums
Not applicable

Hi @jewellauber ,

Navigate to Content Taxonomy> Taxonomies>Employee

Open "Technology services"  from child topics:

SandeepDutta_0-1731645119552.png

 

Now, check if you have Connected content and child topics or not:

SandeepDutta_1-1731645171156.png