Taxonomy Topics are not visible on Employee Center Portal even though i have added Connected Content

[Yash Kumar Taya]

Hi Folks,

I am trying to configure Taxonomy Topics for Employee Center Portal. 

I have created two new Child Topics inside the OOB Taxonomy Employee. (Please refer to the below Screenshot)

Also I have created Connected Contents for these two custom topics. (Please refer to the below screenshots)

The content which i have selected in Connected Content is in Active/Published State(Catalog Item/Knowledge Articles/Quick Links). 

Still I am not able to see these topics on my ESC Portal. I have tried Login/Logout multiple times, I have tried clearing the Cache of Browser and Instance too. (Please refer to below Screenshot)

Can anyone help me here to provide the solution or RCA why it is happening?

Small help will be really appreciated.

Thanks,

Yash

[Twinkle S]

Hi @Hiranmayee Moha , 

refer to below thread , you will find your answer there.

https://www.servicenow.com/community/employee-center-forum/cloned-taxonomy-not-appearing-on-employee...

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Thanks

[Hiranmayee Moha]

@Twinkle S ,

Thanks for your quick reply. I will follow the proposed steps.

[Hiranmayee Moha]

Hi @Twinkle S & GarethH1,

My portal is false. Is it required to set true?

[Twinkle S]

If this is your portal which you are using, then yes, you need to set it true.

If you feel this was helpful, please consider giving thumbs up and if it solved your issue, please mark this correct.
Thanks

[Hiranmayee Moha]

Thanks @Twinkle S.

Really appreciated 👍

Regards

Hiranmayee Mohanta