Taxonomy Topics are not visible on Employee Center Portal even though i have added Connected Content

[Yash Kumar Taya]

Hi Folks,

I am trying to configure Taxonomy Topics for Employee Center Portal. 

I have created two new Child Topics inside the OOB Taxonomy Employee. (Please refer to the below Screenshot)

Also I have created Connected Contents for these two custom topics. (Please refer to the below screenshots)

The content which i have selected in Connected Content is in Active/Published State(Catalog Item/Knowledge Articles/Quick Links). 

Still I am not able to see these topics on my ESC Portal. I have tried Login/Logout multiple times, I have tried clearing the Cache of Browser and Instance too. (Please refer to below Screenshot)

Can anyone help me here to provide the solution or RCA why it is happening?

Small help will be really appreciated.

Thanks,

Yash

[Hiranmayee Moha]

Hi @Twinkle S ,

Made my portal to true, but still the kb articles are not showing in the portal under respective taxonomy & topic. I am able to fetch through global search.

Regards

Hiranmayee Mohanta

[Twinkle S]

Did you sync the data and made topic active true in advance portal navigation?

Try logging out and loggin in again

[Hiranmayee Moha]

Hi,

I can see my kb article under topic, but not in the portal.

Also see the below screenshot, not setting to true.

[Hiranmayee Moha]

Hi,

Also how to make the topic active true in advance portal navigation?

[Hiranmayee Moha]

Hi @Twinkle S,

The kb articles are showing in the portal but when I search with kb article number, it does not show. Could you pls help me out for this issue?

Thanks in advance!

Hiranmayee Mohanta