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Taxonomy Topics are not visible on Employee Center Portal even though i have added Connected Content

Yash Kumar Taya
Tera Contributor

‎09-13-2024 12:46 PM

Hi Folks,

I am trying to configure Taxonomy Topics for Employee Center Portal. 

I have created two new Child Topics inside the OOB Taxonomy Employee. (Please refer to the below Screenshot)

YashKumarTaya_0-1726256183414.png

 

Also I have created Connected Contents for these two custom topics. (Please refer to the below screenshots)

YashKumarTaya_1-1726256276590.png

 

YashKumarTaya_2-1726256327625.png

The content which i have selected in Connected Content is in Active/Published State(Catalog Item/Knowledge Articles/Quick Links). 

Still I am not able to see these topics on my ESC Portal. I have tried Login/Logout multiple times, I have tried clearing the Cache of Browser and Instance too. (Please refer to below Screenshot)

YashKumarTaya_3-1726256572975.png

 

Can anyone help me here to provide the solution or RCA why it is happening?

Small help will be really appreciated.

 

Thanks,

Yash

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26 REPLIES 26

Hiranmayee Moha
Tera Expert
In response to Anand Kumar P

‎03-24-2025 03:58 AM

Hi @Anand Kumar P,

The kb articles are syncing in the portal but it's not showing when I search by article number. Could u pls explain properly about search check box field in list view?

 

Thanks

Hiranmayee Mohanta

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chriscanto9
Tera Contributor

‎10-21-2025 05:16 AM

Hi, for me it suddenly worked after I logged out and logged back in again

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