Ticket visibility issue in Employee Center

BilalI
Tera Contributor

Hello Team,

 

We are facing issue in ticket visibility in the Employee Center

Here are 2 scenarios:

1. If a user in "Requested for" or "Requested by"(in any one of these) and also in the "Watchlist" in that case ticket is visible in the Employee Center.

2. If a user is only in the "Watchlist" and not in any of these "Requested for" or "Requested by" then the ticket is not visible in the Employee Center.

Please help if you have any idea about that.

 

Thank you!

 

 

3 REPLIES 3

Ankur Bawiskar
Tera Patron

@BilalI 

on which page you are referring this?

share screenshot

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hello Ankur,

It is under "My Request" - 

BilalI_0-1770035603604.png

 

@BilalI 

check the my request filter configuration for your table

AnkurBawiskar_0-1770035891142.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader