To change the header color on Employee center portal
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‎11-21-2024 10:52 PM
Hello Everyone,
We have a requirement to change the header color on the ESC portal where the logo and links are currently displayed on a black background. I attempted to update the color using the Service Portal Configuration > Branding Editor. While the changes were initially applied, the header reverted to black upon further updates, and now any attempts to change the color have no effect.
Has anyone encountered a similar issue?
If you have any suggestions or solutions, I would greatly appreciate your help. Looking forward to your responses.
Thank you!
Attaching Screenshot for you reference.

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‎11-22-2024 05:31 AM
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‎11-22-2024 05:42 AM
Make sure the right Application Scope is selected when making the change. If you're not in the correct scope then you'll see this message in the Branding Editor:
However, if you are in the correct scope the next thing to check is in the portal record. Making changes in the Branding Editor actually populates the portal record with the CSS variables values.
Look at the highlighted variable $navbar-inverse-bg and its value #f95050. Notice how it matches the "Navbar Background" setting in the Branding Editor. Make sure these values match when changes are made. If they don't match then change it in the Employee Center portal record to the desired value.
If it still is not changing, then there may have been a change in the theme's CSS records. You'll then need to look for any CSS overriding the value set in the portal record/Branding editor.