Create request from Email
Hello Team, I want to understand how Request can be raised via Email in Servicenow. Is this the preferred OOB method to raise request?
Forum Posts
Impersonating end user after migrating to Employee Center still showing Service Portal page.
We are in the process of migrating from the Service Portal to Employee Center (not the pro version) and I've run into an issue that makes me think the migration isn't complete. While in native ServiceNow, when I impersonate someone, the Service Porta...
Employee Center In Page Feedback Widget
HelloI created a feedback definition with type = In Page. I selected the page = my_request but the expected result which is to display the widget on the 'my request' page does not happen Is anyone familiar with this widget?
Need help in Employee Center Configuration/Customization !
Hello ServiceNow Experts,I have to make changes to the Employee Center as per the customer's requirement.The customer wants us to create a separate widget/option to view Tickets as shown in the picturePlease help/guide me as how to proceed with thisT...
ESC: Knowledge article approval task does not appear in approvals widget
I create a knowledge base article, submit and publish it.The Publish workflow is 'Knowledge - Approval Publish'.Approval task is triggered, but when the knowledge base owner logs into their ESC, they do not see the approval task in their My tasks/Tod...
how to check if there is any chat setup done to talk to live agent
how to check on my instance if there is any chat setup done to talk to live agent?
reopen button in employee esc portal
Hi. i want a reopen button in my esc employee portal. i am working on procurement case management. Once I received the resolution to the query, I want an option to re-open the case with the option to add the comments and reason for re-open these opti...
Resolved! Regarding CSA Certification
Hi Team, I am preparing for CSA Certification, and it would be helpful if I can get some dumps or practice exam papers.
Resolved! CSS breaking when SC Catalog Item widget is cloned
Hi everyone, I just cloned the HRM Catalog Item and SC Catalog Item widgets, and I redirected the custom from hr to sc. But for some reason the CSS broke. I've already looked at the dependencies, pages, containers, lines, etc. Does anyone have any su...
Virtual Agent Greeting
Cannot find where to update the following. In Virtual Agent we get a default message and we want to update the Link. Do you know where that is being controlled?This link take the customer to the Request Tab. We just want to update the wording to read...
How to map incident to relevant group based on users location with category and priority condition.
How to map incident to relevant group based on users location with category and priority condition. I have tried assignment rules adding dot walking but not getting proper way to complete this requirement. Please suggest if any one have idea on this....
Resolved! How to disable the "POST" button on the Activity stream of RITM tickets via Portal?
Hi everyone, So we recently combined RITM tickets from a different ticketing system to Servicenow via Integration Hub. These RITM tickets are now visible via Employee Center portal. Now, we want to disable the "POST" button on the activity stream of ...
Change bg and font color of info message in Service Portal
Hi Experts, I want to change the background color to #12086f and font color to white of the below info message on service portal page. How to achieve this? Regards,S
On demand course
How many days to complete ON demand Course(ServiceNow fundamentals) of CSA Exam
Resolved! Adding Field Style to Incident List View When a Watch List User Makes an Update
GoalThe goal is to add a field style (represented by a green teal dot) to the incident list view when either the caller or a user listed in the Additional Information or Work Notes watch list responds or updates the incident. While the field style wo...
