Attachments on Catalog item displaying Sys ID and not the name of the attachment
Is there a setting on the Attachment variable that I can adjust so that the file names are visible in the attachment field?
Forum Posts
Cannot select Most Recent on Search in Employee Center
Exactly what it says. Whenever I try doing a search on the Employee Center, I cannot choose Most Recent, only Most Relevant. Is there a hidden setting that will allow users to choose Most recent?
How to set the Record producer page in the portal to show an existing kb article and edit it?
Hello, devs! Is it possible to make use of the Record Producer page in the portal to view and edit an existing knowledge article on that page?The OOB of the "Edit Article" action redirects to the actual form which is not good to look at knowing that ...
content publishing
Recently, I have been using the news feature and have found that only those with sn_cd.content_manager Only users with permissions can create news, but I want many users to be able to create their own news because this role is charged. So I customize...
My Items widget configuration, Employee Center
Hi ServiceNow Community,I have a request from our client, to have a widget or subwigdet where logged in user can see her/his hardware/software devices. Example snapshots are below.My question: How can I fulfill this request? What widget (configurati...
Resolved! Ability to allow user to "Manage" and "reorganize" widgets on Employee Center Pro
Has anyone provided the ability to their users to "manage" the widgets on Employee Center Pro and re-organize in a position that the like best. For instance, moving recommended content below Quick Links?Is this possible?
How do you get Employee Center to search Topic pages?
It appears that Employee Center only searches for forms and articles. How do you get it to bring up Topic pages in the Search results?
My Active items widget - how to add an additional activity?
In my company we have super users who are allowed to act on behalf of "regular" users and as a result, they need to see all requests for their department, not just the ones they opened. I've been trying to figure out how to create an additional acti...
Knowledgebase - self service rates
Hello everyone, i´m wondering if ServiceNow offers any way to calculate a rate about how much our company uses Self Services from ESC.We notice a decreasing amount of incoming incidents as we have implemented some self services so far.Knowledgebase i...
When transcribing a request to a mail notification, the formatting of the description is being lost.
When transcribing a request to a mail notification, the formatting of the description is being lost, I am currently using current.description.toString() in the mail script but it is skipping the new lines and adding just single space.
Favoriten auf der Startseite funktionieren nicht (Keine Funktion)
Hallo zusammen, ich habe folgende Herausforderung, meine von mir ausgewählten Favoriten werden angezeigt, aber haben keine Funktion. Soll heißen bei einem klick passiert leider nix.Gehe ich auf "alle Anzeigen" und klicke dann auf meinen Favoriten, w...
Resolved! Add Actions Button & Activity in My To-Dos in ESC portal
Hello, We are showing Incidents that are Resolved and pending resolution acceptance on My To-dos page.We want to add below Actions button on My To-dos Page so that user can either resolve, reopen or close Incident.Should show Actions below too: Also,...
Service graph connector for solarwinds
Hi all, Can anyone please help me to do the configuration for discovery of cmdb devices using "Service Graph Connector for Solarwinds"ThanksAswathy
Follow or chat option in next experience UI
Hi All, We can see "Follow" or chat option available in resolver view of Next experience UI.But it is not available in self service portal for using it by end users.Can anyone please suggest , how can we make it available for end users also? Eg:- I c...
OOTB Widget works? Or do we need some configuration
Hello, I am using Recommended for you widget and Popular topic widget on my Employee center without any configuration.It seems the widget is not working because the most submitted catalog item is not on the Recommended for you widget and most popular...
