- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-27-2022 11:57 PM
We are licensed for ITSM pro and not HRSD pro
I was looking forward to activate Employee profile for Employee Center. Now as per below screenshot Employee profile-AI/ML configuration comes only with EC pro licensing
But, if we take a look at point 3 under Notes-- It says ML-based features require either ITSM or HRSD pro
Nevertheless, I installed the Employee profile plugin but could not find options to create an employee definition or setup the opt-in employee page which are prerequisites for ML/AI driven recommended for you widget
I am only presented with a single application module-Employee Profiles with no options like Employee Definition, setup ,overview UI configuration etc as per docs.
So, do I need HRSD pro on top of ITSM pro for configuring Employee definition, setup, configuring the employee profile widget, AI-ML driven recommended for you widget?
Majorly, I just want to see recommended for you widget with AI-ML input.
Thanks
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-28-2022 05:33 AM
I've dig deeper, to answer my above question:
Till Rome release we need HRSD pro license for Employee Profile as per docs:
From Sandiego version its available for all-- Link
Also , missing tabs could be seen on activating Employee Profile plugin on Sandiego version:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-28-2022 02:36 AM
Hi
ML-based features require HRSD Pro licenses.
This is the Doc to support my claim :
https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/employee-center/concept/emp-center-vs-ec-pro.html
It always recommended to talk to your ServiceNow account executive about this.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-28-2022 05:29 AM
Thanks for responding
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-28-2022 05:32 AM
Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.
Thanks,
Sandeep
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-28-2022 05:33 AM
I've dig deeper, to answer my above question:
Till Rome release we need HRSD pro license for Employee Profile as per docs:
From Sandiego version its available for all-- Link
Also , missing tabs could be seen on activating Employee Profile plugin on Sandiego version: