To what extent can we configure Employee Profile with ITSM pro and Employee center plugins and without HRSD pro

[Shaily]

We are licensed for ITSM pro and not HRSD pro

I was looking forward to activate Employee profile for Employee Center. Now as per below screenshot Employee profile-AI/ML configuration comes only with EC pro licensing

But, if we take a look at point 3 under Notes-- It says ML-based features require either ITSM or HRSD pro

Nevertheless, I installed the Employee profile plugin but could not find options to create an employee definition or setup the opt-in employee page which are prerequisites for ML/AI driven recommended for you widget

I am only presented with a single application module-Employee Profiles with no options like Employee Definition, setup ,overview UI configuration etc as per docs.

So, do I need HRSD pro on top of ITSM pro for configuring Employee definition, setup, configuring the employee profile widget, AI-ML driven recommended for you widget?

Majorly, I just want to see recommended for you widget with AI-ML input.

Thanks

[Community Alums]

Hi @Shaily ,

ML-based features require HRSD Pro licenses.

This is the Doc to support my claim :

https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/employee-center/concept/emp-center-vs-ec-pro.html

It always recommended to talk to your ServiceNow account executive about this.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Shaily]

Thanks for responding

[Community Alums]

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Shaily · Accepted solution]

I've dig deeper, to answer my above question:

Till Rome release we need HRSD pro license for Employee Profile as per docs:

https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/employee-center/con...

From Sandiego version its available for all-- Link

Also , missing tabs could be seen on activating Employee Profile plugin on Sandiego version: