To what extent can we configure Employee Profile with ITSM pro and Employee center plugins and without HRSD pro

Shaily
Giga Expert

We are licensed for ITSM pro and not HRSD pro

I was looking forward to activate Employee profile for Employee Center. Now as per below screenshot Employee profile-AI/ML configuration comes only with EC pro licensing

find_real_file.png

But, if we take a look at point 3 under Notes-- It says ML-based features require either ITSM or HRSD pro

Nevertheless, I installed the Employee profile plugin but could not find options to create an employee definition or setup the opt-in employee page which are prerequisites for ML/AI driven recommended for you widget

find_real_file.png

find_real_file.png

I am only presented with a single application module-Employee Profiles with no options like Employee Definition, setup ,overview UI configuration etc as per docs.

So, do I need HRSD pro on top of ITSM pro for configuring Employee definition, setup, configuring the employee profile widget, AI-ML driven recommended for you widget?

Majorly, I just want to see recommended for you widget with AI-ML input.

 

Thanks

 

1 ACCEPTED SOLUTION

Shaily
Giga Expert

I've dig deeper, to answer my above question:

Till Rome release we need HRSD pro license for Employee Profile as per docs:

https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/employee-center/con...

From Sandiego version its available for all-- Link

find_real_file.png

Also , missing tabs could be seen on activating Employee Profile plugin on Sandiego version:

find_real_file.png

 

View solution in original post

5 REPLIES 5

Community Alums
Not applicable

Hi @Shaily ,

ML-based features require HRSD Pro licenses.

This is the Doc to support my claim :

https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/employee-center/concept/emp-center-vs-ec-pro.html

It always recommended to talk to your ServiceNow account executive about this.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Thanks for responding

Community Alums
Not applicable

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

Shaily
Giga Expert

I've dig deeper, to answer my above question:

Till Rome release we need HRSD pro license for Employee Profile as per docs:

https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/employee-center/con...

From Sandiego version its available for all-- Link

find_real_file.png

Also , missing tabs could be seen on activating Employee Profile plugin on Sandiego version:

find_real_file.png