Hi, My requirement is to trigger a CSAT survey to newly onboarded users who have completed 5 days from joining. My variables are first_name, last_name, user_id department description: which has user_id and start_date value start_date ticket_status. My challenge is: Is there any way through which we can trigger a scat survey questions to all the users who are newly onboarded through script where the coditions should be included in the script itself ticket_status is closed complete and start_date=5 days. Then trigger the csat survey link to those users. Can we use trigger rule for this case and how? Since its a catalog item we dont have start_date field inbuilt. So we want to have this condition through script. Any suggestions for this case will be very helpful.
