Unable to remove favourite from Employee Centre

[Ernest Lam]

Hi Everyone,

I installed the latest Employee Center *(EC) update and along with all the dependencies.

Employee Center 25.0.3
  Employee Center Core 25.0.2
  Employee experience taxonomy 25.0.1
  Employee Experience Foundation 24.0.3

It added a favourite button on the EC header.  I am able to add a favourite. 

When trying to remove the favourite, the following error (refer to attachment).

---

Delete operation against 'sp_favorite' from scope 'sn_ex_sp' has been refused due to the table's cross-scope access policy

Unable to remove this item from your favourites.

---

Is this related to something to restricted call access privileges? Maybe similar to this?

https://community.servicenow.com/community?id=community_article&sys_id=073eb4551b433894a59033f2cd4bc...

How would I resolve this issue?

Thanks

E. Lam

[Allen Andreas]

Hi,

If you don't mind, please simply paste the screenshot in your post so that we don't have to download it. This helps us when we work with hundreds of people on the forums so we don't have a bunch of random images on our computers 🙂

For your issue, this would appear to be a scope issue. Did you switch to another scope and then try to delete? If so, please return to the scope in which it would allow deletion.

Alternatively, you can navigate to cross scope privileges table and allow it per the two records mentioned above in your error message.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Ernest Lam]

Hi Allen,

I have embedded the screenshot and will remember this for next time!

I installed the update in global.  Thanks for the input.  I will attempt to resolve it in restricted call access privileges.

E. Lam

[Allen Andreas]

Thanks! 🙂

If my reply ends up guiding you Correctly, please mark it as Correct.

Thanks and take care!

[sachin_namjoshi]

Check for RCA configuration for your table.

Regards,

Sachin