Unable to remove favourite from Employee Centre

[Ernest Lam]

Hi Everyone,

I installed the latest Employee Center *(EC) update and along with all the dependencies.

Employee Center 25.0.3
  Employee Center Core 25.0.2
  Employee experience taxonomy 25.0.1
  Employee Experience Foundation 24.0.3

It added a favourite button on the EC header.  I am able to add a favourite. 

When trying to remove the favourite, the following error (refer to attachment).

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Delete operation against 'sp_favorite' from scope 'sn_ex_sp' has been refused due to the table's cross-scope access policy

Unable to remove this item from your favourites.

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Is this related to something to restricted call access privileges? Maybe similar to this?

https://community.servicenow.com/community?id=community_article&sys_id=073eb4551b433894a59033f2cd4bc...

How would I resolve this issue?

Thanks

E. Lam

[Akshya]

Yes I did that too. I followed the same steps as above but I'm still getting the same error.  

[Akshya Vasant]

It's weird that it is working fine after few days! Not sure if the recent patch upgrade did any changes. I didn't do any changes since last week and we are able to un-favorite successfully now. 

[Akshya Vasant]

It's weird that it is working fine after few days! Not sure if the recent patch upgrade did any changes. I didn't do any changes since last week and we are able to un-favorite successfully now. 

[giuseppebeninca]

I can't complete RCA configuration because I receive following error:

Only maint can create or update an RCA record targeting global scope. Invalid insert.

Any suggestions will be appreciated.

Regards

Benny

[Sancho Pinto]

hi Earnest,  The underlying issue has been addressed.  Please upgrade to at least San Diego Patch 2 or Rome Patch 9 to get the fix.

-sancho