Unable to remove favourite from Employee Centre

[Ernest Lam]

Hi Everyone,

I installed the latest Employee Center *(EC) update and along with all the dependencies.

Employee Center 25.0.3
  Employee Center Core 25.0.2
  Employee experience taxonomy 25.0.1
  Employee Experience Foundation 24.0.3

It added a favourite button on the EC header.  I am able to add a favourite. 

When trying to remove the favourite, the following error (refer to attachment).

---

Delete operation against 'sp_favorite' from scope 'sn_ex_sp' has been refused due to the table's cross-scope access policy

Unable to remove this item from your favourites.

---

Is this related to something to restricted call access privileges? Maybe similar to this?

https://community.servicenow.com/community?id=community_article&sys_id=073eb4551b433894a59033f2cd4bc...

How would I resolve this issue?

Thanks

E. Lam

[Nicolas19]

Can confirm, I had this bug in our test instances, but on Rome Patch 9 and San Diego Patch 4, the bug was fixed.

I wouldn't recommend to edit OOTB tables yourself either way as this clearly is a SN bug.

[Rita Inacio]

Hello,

I have a PDI on San Diego version patch1 and to solve this issue changed the table sp_favorite configurations: "Application Access" tab, selected the option "Can delete".