Unlock more customization on Business portal other branding designer options

[avinashmand]

I'm currently trying to update the branding colors on the business portal, but the Branding Editor only allows me to modify the nav bar divider and nav bar background. It seems the customization options are quite limited.

I've attached some screenshots for reference. Could you please advise if there's a way to unlock more customization options?

[Rafael Batistot]

Hi @avinashmand 

You’re correct the Branding Editor in the ServiceNow Service Portal (or Employee/Business Portal) is fairly limited. Out of the box, it mostly lets you adjust a few high-level items like the navbar background, divider, and sometimes the logo. If you want deeper customization (e.g., buttons, text colors, hover states, widget backgrounds), you’ll need to go beyond the Branding Editor.

My suggest:

Use Theme Records

• Go to Service Portal > Portals in your instance.
• Each portal is tied to a Theme record.
• The Theme controls CSS Variables that apply across the portal.
• You can add your own variable overrides in the theme, e.g.:

:root {
--brand-primary: #0044cc;
--brand-secondary: #00cc88;
--link-color: #0044cc;
}