User with proper permission but can not Read the Record Producer table

Fin Nguyen · ‎10-26-2023

How to allow users read the Record Producer data which is under Human Resource: Core application without granting sn_hr_core.admin role.
We have a lot of Record Producers which are under the HRC application, how can we grant users the read access to them without granting the big role sn_hr_core.admin.

I did some setups for Read ACL but it's still not working

Regards,
Fin Nguyen

Tai Vu · ‎10-26-2023

Hi @Fin Nguyen

It's most probably due to the table ACLs.

The Record Producer [sc_cat_item_producer] table extends the Catalog Item [sc_cat_item] table.

Per my checking, OOTB there's no ACL Read in the record producer table. So, this table currently should be inherited all the ACL from the Catalog Item.

Just try to check in the parent table (Catalog Item [sc_cat_item]) from the user perspective to verify whether the user is able to read the data or not.

Cheers,

Tai Vu

View solution in original post

Sandeep Rajput · ‎10-26-2023

@Fin Nguyen You need to assign User Criteria to your record producers to make these record producer accessible to the users. For more information please refer to https://www.servicenow.com/community/now-platform-blog/a-deep-dive-to-user-criteria/ba-p/2281285.

Harish KM · ‎10-26-2023

Hi @Fin Nguyen

Any user who has access to portal can view the record producer.

You just have to make sure the record producer does not have any user criteria. This can be found in Available for and Not Avaialble for in the related list of the record producer.

Regards
Harish

Fin Nguyen · ‎10-26-2023

Thanks @Sandeep Rajput and @Harish KM ,

User Criteria is not a problem here, I would like to allow users access to the Record Producer table in the backend, so that they can do some modifications like update Name, Short Description, etc.

Regards,
Fin Nguyen

Harish KM · ‎10-26-2023

Hi @Fin Nguyen you can give catalog editor role.

Regards
Harish