Hi @SM123 ,
You can attain this easily, Please refer the out-of-the-box topic Search Knowledge Base, This will help you build your own topic in Virtual Agent.
I hope i answered your query...
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Yes you may be missing that ... it will look someting like below or you can build one with below logic...
Below are the scripts which I have written
Get KB Articles(Script Action)
var getKBArticle = new GlideRecord('kb_knowledge');
getKBArticle.get('number', vaInputs.article_number.getValue());
var description = getKBArticle.getValue('text').replace(/(<([^>]+)>)/gi, "");
if(description.length > 80) {
description = description.slice(0, 78) + '...';
}
vaVars.short_description = getKBArticle.getValue('short_description');
vaVars.description = description;
Get KB Articles(HTML)
<html>
<body>
<p><ahref="/kb_view.do?sysparm_article={{vaInputs.article_number}}"target="_blank">{{vaVars.short_description}}</a></p>
<p>{{vaVars.description}}</p>
</body>
</html>
Show Topics(Script Action)
(function execute() {
vaSystem.switchTopic(vaVars._setup_explore_help_topic);
})()
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
