Using My Favorites (ec_favorites) from ESC to my own portal

[spencerc3]

Context: I am trying to implement the oob My Favorites Widget(ec_favorites) from Employee Center into my own portal. I want the favorited articles to show up on the oob widget. I am getting a message on the widget "You don't have access to 1 of your favorited items." But I can confirm I can see the favorited items on sp_favorite.list. My instance is running Employee Center - v.37.1.5 and Employee Center Core - v.37.1.3

[M Iftikhar]

HI @spencerc3,

The message showed up in the My Favorites widget because the items we had saved as favorites were later deactivated. Since they were favorited before deactivation, they still appeared in sp_favorite.list, which triggered the warning. I fixed it by going into sp_favorite_list.do and removing the records for the deactivated items. It looks like a ServiceNow bug though, since deactivated items should ideally be removed from favorites automatically.

Thanks & Regards,  
Muhammad Iftikhar  

If my response helped, please mark it as the accepted solution so others can benefit as well. 

[spencerc3]

This seems to not be the case in my situation, I have favorited active articles as well

[spencerc3]

This seems to not be the case because I have added active articles.