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I want to view "Watch List" tickets in the "My requests" page in employee center portal

Community Alums
Not applicable

‎02-01-2024 12:18 AM

Hello Everyone,

 

We have a have requirement to show "Watch List" tickets for the logged in user in "My Requests" page in Employee center portal.

OOTB widget(my request) we have open, closed filter configured so I have added one more filter "Watchlist requests".

 

Pandu6_1-1706775370447.png

 

So when I click on that, it should fetch the tickets for which the user is added in watch list.

If anyone has worked on it please help me with the changes that needs to be done.

 

Thank you!

 

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15 REPLIES 15

Community Alums
Not applicable

‎02-01-2024 12:21 AM

Hi @Community Alums ,

Each request filter is associated with a table that is an extension of the Task [task] table. You can use a condition builder to specify the conditions that a request must meet for it to appear on the user's requests page. You can also associate the request filter with a ticket page.

Procedure

  1. Navigate to All > Service Catalog > Catalog Administration > My Request Filter.
  2. Click New or open a record.
  3. Fill in the fields on the form.
    My Request Filter formField Description
    Short Description Description of the request filter.
    Table Name Name of the table that the request filter is associated with.
    Note: The table must be an extension of the Task [task] table.
    Active Check box to activate the request filter for use.
    Applies to Select one of the following:
    • Desktop
    • Service Portal
    • Desktop/Service Portal
    • Mobile
    Filter Conditions that a request must meet to appear on the requests page in the Employee Center.

    When defining conditions like case sensitivity or null values.

    Note: The conditions available to use are dependent on the table you select.
    Portal page Ticket page that the request filter is associated with.
  4. Click Submit or Update.
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Community Alums
Not applicable

‎02-01-2024 01:49 AM

Hi Sandeep,

Thanks for your response.

I have already created a record in the request filter table.

Pandu6_0-1706780843302.png

 

Now how do I link this filter record to the "my request" widget.

How will this trigger when I select the option "Watchlist requests".

What changes do I need to make in the widget script?

 

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Alex Tod1
Kilo Sage
In response to Community Alums

‎03-14-2024 02:58 AM - edited ‎03-14-2024 03:02 AM

Hello @Community Alums,

  Did you find a solution for this? If you haven't done one, here you can find one.

  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0744409 

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Community Alums
Not applicable
In response to Alex Tod1

‎03-17-2024 08:58 AM

Hi Alex,

Thanks for your response, but I already found the solution for it.

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