Videos in Knowledge Articles

[MeganCox]

We have created some short videos for end users that are helpful for completing certain things, so that we can appeal to all kinds of learners. I know there's an option to embed a video inside a knowledge article, but is anyone else doing something completely different? I feel like it sort of gets a little lost there, and I'm looking for some other options. 

I know that with knowledge, there's the Related Article widget that can populate. But is there a way to get a widget on the side underneath that and fill it with a video? 

Also, if we do go the route of embedding videos, does anyone know if that messes with any analytics from the youtube side, or will those views count as watches in youtube? 

Thanks!

[pururavasin]

Hello Megan,
Do you wish to embed a Video URL inside a OOB or Custom Widget on the Service Portal:

<div class="video-container">
  <iframe width="560" height="315" 
          src="https://www.youtube.com/embed/VIDEO_ID" 
          frameborder="0" allowfullscreen>
  </iframe>
</div>

Best regards,
Puru

[Tanushree Maiti]

Hi @MeganCox 

For one of my client , we went with Embedding video with KB article only . That time we found that would be easy and got accepted by business.

But both the ways are feasible.

1. Embedding video in KB

  Ref: https://www.youtube.com/watch?v=n6AYdKaBAIA

          https://servicenowguru.com/knowledge-management/adding-video-knowledge-articles/

2. Embedding video in portal widget

    Ref:  How to add a video to a Portal page