Virtual Agent - Show me everything button and All topics
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10-17-2023 11:53 PM
Hi,
I have to change the name of the button which now is - "Show me everything".
I found a topic named Greetings which is read-only, I made a copy of it and added the new name - as I found in documentation - https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/administer/virtual-agent...
But nothing happened.
My task also says I have to change the name - "all places where this is". What does this mean? Should I go to each topic to check for this phrase?
Also, when pressing on this button - Show me everything, a list aff topics is shown. Where can I configure the list?
Thank you,
Angelica
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10-18-2023 02:20 AM
Hi @angelicaodnc
I hope this helps you to change the greeting message of VA.
Greeting message
Please mark my answer helpful and accept it as a solution if it helped you.
Gaurav
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10-18-2023 02:24 AM
Hi, i found the article by myself. It did not helped. That's why I posted the problem here.
Thank you,
Angelica

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09-13-2024 06:19 AM
hey, topics appear in that list from what i can tell by using this toggle in each topic/topic block that you want to show/hide. I am looking myself for how to change the name