want to create a new request bases on the other request

[tippireddip]

Having a requirement that, 

When ever a request is created for rename shared mailbox and it status is closed completed. 

Then after 14 days need to create a new request for removal of Aliases of shared mailbox with the variables that are passed on the previous RITM of rename shared mailbox. 

Can we do this through flow designer any references to achieve this. Need suggestion. 

[PritamG]

yes, you can achieve this using flow designer
firstly set the flow to trigger when the request (RITM) for "Rename Shared Mailbox" is marked as "Closed Complete".

then use a "Pause" action for 14 days. "create record" action to generate a new request (RITM) for "removal of aliases".

copy variables an use data pills to pass the required variables from the original RITM to the new request.

[Viraj Hudlikar]

Hello @tippireddip 

Yes, you can achieve this using Flow Designer. Here's a general approach to set this up:

1. Create a Flow:

   • Set the trigger to run when the status of the "Rename Shared Mailbox" request (RITM) is changed to "Closed Complete".
   • Add a "Wait" action to delay the flow for 14 days.
   • After the wait period, use the "Create Record" action to create a new request for the removal of aliases.

2. Pass Variables:

   • Retrieve Variables: Use the "Lookup Record" action to retrieve the variables from the original RITM.
   • Set Variables: When creating the new request, use the retrieved variables to populate the fields.

You can also refer this article for creating request from flow.

Create RITMs for existing request through Flow Des... - ServiceNow Community

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.